Wandered in from a Youtube video and still trying to figure things out.

I work from home. People call me if their phone has no dial tone or their tv says, “No signal.”

It’s amazing how many devices will literally fix themselves if you unplug it & plug it back in.

Really, what I add to the mix is a calm reassuring voice on the other end of the phone, and the ability to notify a technician if powercycling it doesn’t fix the problem.